Phillip Ikenna Chikezie

Aspiring Product Manager

Calabar, NG.

About

Highly detail-oriented professional with 8+ years of experience in administrative support, workflow coordination, and customer service, now transitioning into product management. Certified in Product Management (Schull Technologies, 3MTT NextGen), bringing a proven ability to support digital campaigns, manage CRM systems, and coordinate cross-functional teams. Passionate about applying product thinking to enhance user engagement, optimize operational efficiency, and drive impactful digital solutions.

Work

Telica Concepts

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Graphic Design Intern

Unknown, Unknown, Nigeria

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Summary

Supported digital product campaigns and designed user-focused marketing materials, contributing to enhanced brand engagement and visual consistency.

Highlights

Supported digital product campaigns, boosting user engagement by 18% through strategic visual content and compelling design.

Designed and developed user-focused social media graphics and diverse marketing materials, ensuring brand alignment and clear messaging.

Collaborated effectively with cross-functional creative teams to align visual assets with overarching campaign objectives and product goals.

Sonic Incorporated Ventures

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Administrative Support & Workflow Coordinator

Calabar, Cross River, Nigeria

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Summary

Managed comprehensive administrative operations and optimized workflows, providing critical support for business strategy and product initiatives.

Highlights

Coordinated complex workflows and optimized operational processes, significantly improving overall team productivity and efficiency.

Managed and maintained CRM databases, leveraging customer data to support actionable insights and inform strategic product decisions.

Conducted in-depth market research and prepared comprehensive reports, directly guiding business strategy and market positioning.

Assisted in the preparation of high-impact presentations and essential documentation for key product initiatives and stakeholder meetings.

Maintained meticulous records and provided robust support for customer relations, enhancing client satisfaction and data accuracy.

Education

MIVA Open University

Abuja, FCT, Nigeria
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B.Sc. Economics

JULI Comprehensive College

Lagos, Lagos, Nigeria
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Senior Secondary School Certificate (WASSCE) General Studies

Awards

Sterling Bank Beyond Education Scholarship Recipient

Sterling Bank

Recognized for academic potential and commitment through the Sterling Bank Beyond Education Scholarship program.

Languages

English

French

Certificates

Product Management Certificate

Schull Technologies

3MTT NextGen Certificate in Product Management

3MTT NextGen

Skills

Product Operations

Workflow Optimization, CRM Management, Market Research, Digital Campaigns, Cross-functional Team Coordination.

Customer Centric Approach

Empathetic Communication, User Engagement Support, Customer Relations, Customer Insights.

Technical Tools

Microsoft Office Suite, CRM Databases, Digital File Management, Presentation Software.

Organizational Ability

Scheduling, Logistics Coordination, Documentation Accuracy, Process Improvement, Record Keeping.

Professional Attributes

Reliability, Adaptability, Commitment to Professional Standards, Detail Orientation.

Graphic Design

Social Media Graphics, Marketing Materials, Visual Alignment, User-focused Design.

References

Ikona Pauline Liman

HR, Sonic Incorporated Ventures, Calabar, Nigeria | Email: cw_10329301@hotmail.com | Phone: +2348103486969